MyPowerPlus

Your Utility. Your Consumers. One Digital Experience.

MyPowerPlus is a consumer-facing mobile application that enables utility organizations to offer their consumers a simple, convenient and connected digital service experience.
Utility service providers subscribe to the MyPowerPlus platform and make it available to their consumers. Once enabled, consumers can access their utility services through the app — from viewing bills and making payments to raising complaints, submitting service requests and tracking applications.

One App for Your Utility Consumers

Bring Your Utility Services to Your Consumers’ Smartphones.

Traditional utility services often require consumers to visit offices, make calls or use multiple channels for different requirements.

With MyPowerPlus, utility organizations can provide their consumers with a dedicated digital channel for accessing essential services from one mobile application.

The platform connects Utility Providers and Consumers, creating a convenient and transparent digital experience.

How MyPowerPlus Works

Simple for Utility Providers. Convenient for Consumers.

01

Utility Provider Subscribes

A utility organization subscribes to the MyPowerPlus platform.

02

MyPowerPlus is Enabled for the Utility

The utility's services and consumer ecosystem are configured on the platform.

03

Consumers Access the App

Eligible consumers can register/login and access the services made available by their utility provider.

04

Consumers Use Utility Services

Consumers can view bills, make payments, raise complaints, submit requests and access other available services.

05

Utility & Consumer Stay Connected

Consumers receive service updates and can track the status of their interactions with the utility.

What Can Consumers Do?

Everything They Need, Right at Their Fingertips.

Depending on the services enabled by the utility provider, consumers can:

  • View Utility Bills
    Access current and previous bills, billing information and due dates.

  • Pay Bills
    Make utility bill payments conveniently through the mobile app.

  • Raise Complaints
    Report issues and register complaints without visiting the utility office.

  • Track Complaints
    Monitor the status and progress of registered complaints.

  •  

    Submit Service Requests
    Request available utility services directly through the application.

  •  

    Apply for New Connections
    Submit applications for new utility connections through a digital process.

  •  

    Track Applications
    Check application status and stay informed about progress.

  •  

    Receive Notifications
    Get important alerts, reminders and updates from the utility provider.

A B2B2C Digital Utility Platform

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MyPowerPlus Connects Three Key Elements

UTILITY COMPANY → MYPOWERPLUS → CONSUMERS